Shipping & Returns

Thank you for visiting and shopping at Head House Books. Following are the terms and conditions that constitute our Shipping & Returns Policies.

Shipment processing time

Most orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Head House Books ships via UPS and USPS.

Shipping charges for your order will be calculated and displayed at checkout.

Overnight delivery is only available for orders with delivery addresses within the continental United States.

Delivery delays can occasionally occur, particularly during the holidays

Shipment to P.O. boxes must be made via USPS

Head House Books ships to all addresses within the United States.

Damages

Head House Books is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside the U.S.

Order Cancellations

Orders that you submit online are processed immediately and may not be canceled, and you may need to wait until you receive the merchandise to return it.

Returns

Once an item of merchandise is delivered to you, you can return that item within 30 days of delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging.  Our return policy does not apply to the following goods: discounted or sale items, gift cards, personalized items, or perishable goods. These items are not eligible for return, refund, or exchange.

Shipping Returns

To initiate a return, please email us at sales@headhousebooks.com.  We require a receipt or proof of purchase to accompany your return.

All returned merchandise should be sent to us at 619 South 2nd Street, Philadelphia, PA, 19106.

For items that are manufactured by another party and resold by Us, please do not send such items back to the manufacturer.

You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.

Refunds & Exchanges

After We have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.

If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.